Booking Appointments 

Please call 242 327 4500 or email us at info@windrosespa.com to reserve your appointment.  A valid credit card number is required at the time of booking to confirm your reservation.

• Booking one week in advance is recommended to secure your best choice for your appointment date and time.
• Please advise of relevant health conditions at the time of booking and when filling out your health form so that our Spa Care Experts can offer an experience tailored to your specific needs.

Check-In

Please arrive 15 minutes ahead of your scheduled reservation which will allows time for a smooth check-in. To keep the serenity of the spa, we ask that you turn off your cellular phone upon arrival. Please present all Gift Certificates and promotional coupons at check-in.  Regretfully, if you are late for an appointment we may have to shorten your treatment time to be on schedule for the next guest.

Cancelation 

If you need to reschedule or cancel your reservation, we require 4 hours notice for individual appointments and packages. Appointment canceled in less than the required time will be billed 100% of the published price of each service.

Minimum Age Requirements

Spa guests under the age of 18 must be accompanied by an adult. A parent must provide written permission for massage therapy for teens 13 to 17 years of age and the parent must remain in the room during all spa services.

Service Charge

A 15% service charge will be added to prices for spa services

Prices and service charge are subject to change without notice.

What to do: Shaving

• Men receiving a facial should shave at least two hours before their appointment.
• For body treatments we recommend that any shaving be done the day before because it is best not to shave on the day of an exfoliation.

Valuables 

For the safety of your valuables, we suggest that you leave them in the safe provided in your hotel room. Windrose Spa will not assume any liability for valuables.